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About Europcar: 8.0 /10
About Qeeq: 8.0 /10
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Reviewed: Fri, Apr 24, 2020
Compact | Toyota Vios or similar

Relevant Reviews on Europcar KUALA LUMPUR INTL AIRPORT 2


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Economy | Honda City or similar
“Easyrentcar is good but the local service provider Europcar has lots to be desired”
About Europcar: 9.7 /10
I changed my flight and need to contact Europcar in KLIA to change pick up time. Firstly, the phone numbers listed on Europcar website for the KLIA station is either outdated or outright wrong because when I call many times but no answer. Write to Europcar website with all the booking details Multiple times and I heard nothing back. When I posted my dilemma on Facebook, a friend who was going through KLIA was kind enough to inform Europcar ground staff of my change of pick up time, and she said change is notes and the car will be ready at the new pick up time. When I landed, the car was not ready, and they claim to have no record of the change - I ended up having to wait close to 2.5 hours before the car arrived and I ended up missing a number of appointments.
About Qeeq: 10.0 /10
The platform is good and transparent but must make sure after sales service can support on location assistance like my current case
Reviewed: Mon, Feb 10, 2020


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Compact | Proton Persona or similar
“Will book through Easyrentcars.com again but won't rent from Europcar anymore”
About Europcar: 7.0 /10
Booked for pick up at 12 midnight KLIA2. Staff passed me 2 pages of their list of bookings and asked me to find my own name. Couldn't find my booking on the 5Dec and 6Dec list. Staff then took my E-voucher and checked in the office. Came back 5 minutes later for my IC and license. Back again another 5 minutes later with documents in hand for registration. Hand gestures were not friendly. Kinda threw my IC and license back on the counter to me. Did not explain anything on the documents and just asked me to sign at the crossed areas. After done with deposit, staff guided us towards car park to retrieve vehicle. Car was full of scratches. Interior is dirty as well. Cup holder has biscuit crumbs and hair. There's a constant sound of metal rattling in the boot during drive. Whole process of picking up the car was done without a smile from the staff. Was determined to never rent from Europcar again. However, the staff at KLIA1 during drop off was very kind. Triple checked if we've taken all our belongings from the car before leaving.
About Qeeq: 10.0 /10
Booking process on Easyrentcars.com was a breeze. Easy navigation through the website and no hidden fees. Flexible cancellation process too (had a change of drop off timing).
Reviewed: Mon, Dec 9, 2019


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Mini | Perodua Bezza or similar
“Adequate for the price paid”
About Europcar: 8.3 /10
Check the windscreen water reservoir has water in it.
About Qeeq: 7.0 /10
Reviewed: Wed, May 15, 2019


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Mini | Perodua Myvi or similar
“Excellent service.”
About Europcar: 8.6 /10
Like: Friendly and helpful staff with excellent service attitude.
Reviewed: Thu, Nov 2, 2017


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Mini Van | Toyota Innova or similar
About Europcar: 8.4 /10
Like: Easy process
Reviewed: Tue, Sep 26, 2017

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