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Guest reviews

1 /
J.Ortiz

April 24, 2020

Destination: Salalah

7.7Good

It’s ok

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K.Alsaif

January 10, 2020

Destination: Muscat

9Good service from Europcar Muscat Airport but check your car carefully before driving away.

We were given a good vehicle that was clean and with good appearance. The only comment that I had was the that the gentleman that issued me the vehicle effectively increased the fuel level about a quarter tank than what was actually in the tank. I only found this out when I left the airport. I know it was my fault for not checking before driving away but what happened from the staff member was unacceptable.

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John

October 11, 2019

Destination: Muscat

4.7ATTENTION: Europcar sneaky supervisor tried to downgrade our booking with a cheaper 4WD. Hold tight!

The service wasn't as expected. Nonetheless, we booked a very good 4WD car, once arrived, it's wasn't available. The Europcar supervisor pushed us to pick a 4WD car from a lower class (and cheaper) once, in reality, one of his employees told us that there were cars to upgrade instead to downgrade our (expensive) booking. His behavior was very sneaky and if you're not strong in holding your position (I paid for an excellent 4WD), you might end with a car with lower performances. I believe that they should think more about how to treat better their customers and give real value for the money we spend.

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K.AlAbbasi

September 12, 2019

Destination: Muscat

10The best rental experience got till now

Base on my experience with the rent car I almost never got what I actually rented, some claim will give upgrade but i don't think so.. But this time it was real upgrade as i rented Rav 4 and they give me Pajero 2019

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David R

August 23, 2019

Destination: Muscat

8Pas d'enseigne Interrent chez le loueur

Un affichage du nom du loueur est indispensable, j'ai fais 3 guichet différent avant de trouvé le bon .... qui était Europcar

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August 20, 2019

Destination: Salalah

7.3Very good car

I was upgraded to Rav4 which was very good alternative

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M.Albusaidi

August 9, 2019

Destination: Salalah

8.3Good car clean with best price

Clean new cars

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M.Al Gheilani

August 5, 2019

Destination: Salalah

8.7It was an enjoyable experience.

I have booked Toyota Rav4. However, i have been provided with Kia Sportage!! Anyway it was very good and exceeded my expectations. The stuff were very helpful. There were two negative points: 1) it takes long time to pick up the car. 2) when I drop off the car I have been asked to pay OMR 5 (around USD 13) as car wash fees which is too much.

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R.Velazquez

July 21, 2019

Destination: Muscat

7.3Guys, everything was great except by the fact that you changed somehow the pick up location.

They they a good job.

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A.Hassan

June 22, 2019

Destination: Muscat

9.7Easy

None

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Mansoor

May 6, 2019

Destination: Muscat

4.7It will take forever for you to find the rental agency for pick up

- The rental pick up location was not clearly specified and I had to ask almost all rental agency there about Interrent! the agency incharge of this had a comple different name (Europe Cars)! There was no clear indication that Europe cars are the same as Interrent. - The car was so terrible and although it was automatic, it felt like I am driving a manual car. - I am still waiting for my refund which I don't know when will I receive it. when I picked the car they told me I will get it back once I drop the car and this didn't happen yet

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s.pepin

April 29, 2019

Destination: Muscat

7.7I scheduled a Toyota fortuner and I had a Toyota Prado. It’s really frustrating, prado was cheaper !

I was obliged to take full insurance because it didnt take debit card for caution...

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Matt

February 23, 2019

Destination: Muscat

7Fine...

Cars need to be cleaned properly and FULLY fueled.

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G.Moore

January 24, 2019

Destination: Salalah

8.7Very Good

very positive experience but nobody informed me I had to drive with my lights on day and night. I then got a ticket from the police and interrent have not confirmed they paid the fine as I arranged for them to do

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Ram

September 5, 2018

Destination: Salalah

10Cool experience

Like: I am quite happy with the overall experience with Europcar, Salalah.

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J.Mansour

August 28, 2018

Destination: Salalah

8.4Good

Dislike: I was charged 5 OMR for taxes, although my reservation was all included

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Lanasue

August 26, 2018

Destination: Salalah

8.23 days in Salalah during Eid and Khareef

Like: The car was nice and the guy at the desk was very friendly.
Dislike: There was only the most expensive car left to reserve online (the Pajero) but when we got there they didn't have any Pajeros so they gave us a Hyundai Tucson. The Tucson was fine but they couldn't give us a refund because we booked through easyrentcars.com. Next time I will just book directly through the company because of this.

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M.GIJARE

August 26, 2018

Destination: Salalah

10We loved the experience-Hassle Free

Like: Hassle Free Experience
Dislike: Extension didnt work out :-(

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M.Fiyaz

August 25, 2018

Destination: Salalah

10Eurocar Salalah

Like: I book corolla and they provide us with outlander 4 wheel drive. Thats make the trip a memorable one. It helps a lot.
Dislike: Nothing

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P.Zeitoun

August 22, 2018

Destination: Salalah

8.8Great value for money

Like: Clean new car, clear T&Cs
Dislike: The confirmation received from easyrentcar did not clearly have Europcar as my supplier, so it took us a while and a few questions to find our booking as we were searching for "Easy"

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D.Reynolds

June 24, 2019

Destination: Muscat

9.7Ideal.

Great value and the counter staff were fantastic help.

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H. A.

August 17, 2018

Destination: Salalah

10Amazing guys

Like: Their welcoming atmosphere
Dislike: Nothing

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May 13, 2019

Destination: Muscat

7.3adequate

whilst the counter staff were very good, car handover was very poor - the chap filled out the form identifying all of the existing damage to the car - switched the engine on then said "there you are" and walked off

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Frequently asked questions

Q1.What is an insurance excess?

The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.

Q2. How can I add an addtional driver?

You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.

Q3.What if I want to pick up or drop off my rental car out of office hours?

QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.

Q4. Can I take the hired car to another country or cross border?

If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.

Q5. Can I pick up my car at one location and return it at different location?

Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.

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