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Guest reviews

1 /
J.Schiefer

January 6, 2020

Destination: Sibiu

8.7Great car, but tiny bump made us pay quite a bit

The counter at the drop-off found a small bump which we did not see at the pick-up (car was partly frozen). So we had to pay 200+ €

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A.Rosenberg

October 22, 2019

Destination: Timisoara

9.7Excellent

Cu toate ca eu am cerut o masina mica nu miam dat seama ca a fost putin prea mica uneori dar neam descurcat. Masina a fost foarte curata si clima perfecta. La preluare a durat putin mai mult timp dar au fost multi oameni, la predare a fost foarte rapid. Va multumesc.

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M.Haider

September 13, 2019

Destination: Bucharest

5Very threatening and aggressive upselling by Klass Wagen staff.

Absolutely disgusting service. Unbelievably aggressive attempt to sell full insurance product, through veiled threats on risk of losing deposit. This has been my worst car hire experience in my life.

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h.koren

September 11, 2019

Destination: Craiova

9.77

I HADE A TECHNICAL PROBLEM AND WAITED LONG TIME UNTIL SOLVED THE PROBLEM THERFORE I LOST LOT OF TRIP TIME.

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Svet Dimov

September 8, 2019

Destination: Bucharest

8.3Relatively smooth

Had to wait for car to be filled up with gas, it hadn’t been washed and on return was told I had to have washed it. Too much time spent by employee checking every single inch of the car, something not done in USA where people look for obvious problems like a crash.

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Daniel Bazetto

August 5, 2019

Destination: Bucharest

9Excellent

That's the second time I rented the car with you guys, the services are great, EXCEPT for one thing. You try to push us to buy your additional insurance too much, it is kind of an uncomfortable situation. I kept repeating over and over that I was not willing to take it, if I didn't have the hotel booked already I most probably would give up of the rental.

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J.masante

June 26, 2019

Destination: Bucharest

2Horrible et j en parlerai autour de moi !!!

Lorsque nous avons récupéré le véhicule le personnel a été très désagréable Mon contrat de location n avait pas été reçu Donc mon véhicule n etait pas disponible Nous avons récupéré un véhicule abîmé sans climatisation et sans essence ! On m a fait signer un contrat sur lequel aucun dégât sur véhicule apparaissait et ma signature avait déjà été reporte sur la restitution... On me donne un véhicule mouillé sur lequel on ne voit pas ou il est abîmé Lors de la restitution on m incombe un dégât qui n est pas de ma faute et on me débite la caution de 2200€ !!! Des voleurs !!!!

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A.Martins

June 16, 2019

Destination: Cluj Napoca

10Excellent

Very good staffs,

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E.Arsov

June 3, 2019

Destination: Bucharest

5.3Worst car rental ever

Worst car rental company I've ever dealt with - used bullying tactics to try to sell me their insurance and when I refused they kept my pregnant wife and little toddler for over 1.5h out in the middle of the night. When we returned the car they tried to charge us for pre-existing damage and it turned out they didn't have a clue about the condition of the cars they are renting out, but still haggled for over an hour. AVOID LIKE THE PLAGUE!!!

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May 15, 2019

Destination: Craiova

8.3Good price/quality ratio

I already rented a few times from Autonom, it goes smooth every time. This time they did not have a car from the class I booked and got a free upgrade to the next class.

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marco

March 13, 2019

Destination: Cluj Napoca

9.7everything o.k.

alamo at CLUJ airport is represented by enterprise rent a car. the counter ius easy to find at arrival hall, near all the other rental car companys. The staff are very friendly and customer-oriented. adequate foreign language skills available. everything is explained well. Vehicle was very clean and tidy, all pre-damages were already in the rental agreement. according to easyrentcars bail/depositwas 700 €. unfortunately, 840 € were blocked (+ 20% VAT).

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M.Marcu

August 10, 2018

Destination: Timisoara

10My experience with Klass Wagwn

Like: Very good service, car and value for money
Dislike: No complaints at all

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February 9, 2020

Destination: Cluj Napoca

6.7Average minus

Car wasn't ready on time, had to wait for an hour

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Daniel Bazetto

April 30, 2019

Destination: Bucharest

2The company didn't rent the car, the really cheap price is a trap.

When I arrived in the agency I had since the beginnin a bad reception, the agent didn't even say good morning or reply my "hi", he simply asked: "drivers license, id and credit card." I provided all the required document then he asked me how much it was the deposit to pick up the car, I thought this was his job, right? In the voucher was saying between 500 and 3.000US Dollars, So he decided out of nowhere choose the amount of 2500EUR. Already telling me: "you don't have limit in this card right?" Seriously? Why would I plan a trip, book a hotel, get a taxi, cross the whole city to pick up the car if I didn't have limit on my credit card? So he didn't show me how he inserted the amount on the card machine, only asked me to enter the PIN. Then it said no authorized. The agent then turn his back and left me there alone, not willing to help or sort the issue out. I called the bank then, put the speaker on and with the bank agent asked the guys from the rental place to try once again(2nd time) but again he hid the machine and only asked me later on to put the pin and again not authorized asked the bank agent who I kept on the line if there was any transaction or ate least an attempt of it in their system. The answer was loud and clear(NO, on the bank end no transaction was showing up.). So instead try to use another machine, request another credit card or even turn it off and on he just said he wouldn't try again because HIS MACHINE would be blocked, machines does not get blocked because credit card insufficient found or anything like that. He told me then:"Rent the car in another company" Then curiously when I left his cabin there was a colleague of his from another agency offering me another car to rent! Now I need to keep my eyes close to my credit card account to make sure he won't use to charge me or buy something else later on because I already lose money with the booked hotel, the transportation to the car rent pl

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Chris

May 8, 2019

Destination: Bucharest

6.3Doubt I would use either company again due to 'hidden' fees or expenses.

Car was fine. At pick-up was forced to pay extra insurance or they wouldn't let us take the car at all. Felt like we were scammed. Car also only had quarter tank of fuel when email said full to full.

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E.Akgul Sac

September 4, 2019

Destination: Bucharest

10Excellent

Quick pick-up, drop-off experience. New and super clean vehicle.

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October 13, 2019

Destination: Cluj Napoca

5.3Average

It was a shame the way the car was. Absolutely full of rubbish, hairs, food, and bad smell. Disgusting. It was dirty outside and inside. In addition, the screen didn't work.

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F.Lifshits

December 30, 2019

Destination: Bucharest

7Good

Hertz rentals car parking the most far parking from the airport building. I ordered Skoda Octavia, but they give me Skoda Rapid and tried to prove that the cars are in the same category. I took the Rapid, because, finally, there are was no additional cars on the parking. The parking is very small.

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A.P

May 16, 2019

Destination: Bucharest

8.7Dont forget to take photos and videos of the car perior the rent.

Hard to find the tiny Avis sign to drop-off the car. Gps wasnt helpfull at that situation at all. The service guy tried hard to find damage on car and inside the car, luckyli i took detaild photos and videos and prooved every little scrach and dent that they were perior my pickup. Dont forget to record!

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M.Buyukyavuz

September 3, 2019

Destination: Bucharest

4.3Counter staff nightmare

The counter staff try to cheat us about car insurance, I paid for super protection package, they told us that package doesn't mean anything, you must pay 25€ per day for real insurance etc. While dropping the car back they wanted to charge us about a scratch that already exist on the rear right door. We got the pictures of car in the pick up, so nothing happened (I guess). The counter staff said that the deposit (900€) will be paid back a month later but I'm not sure they're keeping their words.

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August 26, 2019

Destination: Bucharest

2Bad company. We got a vehicle without air conditioner. Missing engine oil. Back invented an injur

Bad company. We got a vehicle without air conditioner. Missing engine oil. Back invented an injury that was not done through me. Lied. Please do not approach this company

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K.Odehnal

April 23, 2019

Destination: Bucharest

8Local agent pressed me to purchase local insurance foe 25 Eur per day!!!

The local agent pressed me to purchase local insurance for 25 Eur per day!!! and told me that my full risk insurance from AXA is bad. If I did not agree he was unpolite. I must check the car very good and make pictures by phone to avoid any problem at the return. During the return, they tried to blame me that the damage to the bumper was not so great. If I showed to him the picture he decided that I am right.

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D.BAGCI

September 17, 2019

Destination: Bucharest

10Excellent

When i wanted to make an insurance for car customer service offered me an insurance which costs 125€ . I didnt make insurance but they blocked 960€ from my credit card.AFAIK this cars already insuranced or casco.So they are threating us or paying the what they want for insurance, or take unfair winned money.

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International customers with domestic driver's licenses listed below have already finished their rental journeys with us in the Romania.

Frequently asked questions

Q1.What is an insurance excess?

The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.

Q2. How can I add an addtional driver?

You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.

Q3.What if I want to pick up or drop off my rental car out of office hours?

QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.

Q4. Can I take the hired car to another country or cross border?

If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.

Q5. Can I pick up my car at one location and return it at different location?

Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.

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